Last Updated: June 29, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Voicera website (voicerauk.com) and any products and services provided by Voicera ("Company," "Voicera," "we," "us," or "our"). Voicera operates in the AI Business Automation industry and provides automated systems intended to help businesses convert leads into revenue through speed, consistency, and reliable follow-up.

Acceptance of Terms. By accessing or using our website, purchasing, subscribing to, or otherwise using our services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, you must not use the website or Services.

1.1 Company Name: Voicera   1.2 Website: voicerauk.com   1.3 Industry: AI Business Automation   1.4 Contact: See Section 14 (Contact)

2.1 What We Provide. Voicera installs and configures automated systems designed to turn leads into revenue by addressing common business bottlenecks (e.g., missed calls, slow follow-up, inconsistent review generation, and poor lead reactivation). Services may include strategy, system design, configuration, integrations, deployment, testing, monitoring support, and ongoing optimisation (as agreed in a Service Agreement or Statement of Work).

2.2 Core Services (Examples).

●     Revenue Revival Campaigns: Campaigns and automations designed to re-engage old or inactive leads (for example, via SMS, email, voice, or other channels agreed with you).

●     Reputation Accelerator: Automations to request, collect, and manage customer feedback and support consistent 5-star reviews (including follow-up sequences and routing of feedback).

●     24/7 AI Employees (Voice and Chat): AI-powered voice and chat agents designed to handle enquiries, qualify leads, answer common questions, and book appointments 24/7.

●     Custom-Built “Autopilot” Growth Systems: Bespoke workflows and system automations tailored to your operations, intended to run without requiring additional staff or increased ad spend.

2.3 Service Scope. The exact scope, deliverables, timelines, service levels, supported channels, integrations, and pricing are set out in a separate written agreement (e.g., Service Agreement, Statement of Work, Order Form, or proposal) (each an "Order"). If there is a conflict between these Terms and an Order, the Order prevails to the extent of the conflict.

2.4 No Guaranteed Outcomes. While we design our systems to improve responsiveness and conversion, business results depend on many factors outside our control (including your market, offer, pricing, capacity, staff follow-up, and lead quality). Unless expressly stated in an Order, we do not guarantee any specific revenue, booking volume, conversion rate, or review rating outcomes.

3.1 You must be legally capable of entering into a binding contract to use the Services.   3.2 You agree not to use the website or Services in any way that breaches applicable laws, infringes third-party rights, or interferes with the security or operation of the website or Services.

4.1 Accurate Information. You must provide accurate, complete, and up-to-date information reasonably required for us to deliver the Services (including business details, brand guidelines, appointment rules, FAQs, and escalation contacts).

4.2 Lawful Data and Marketing Compliance. You represent and warrant that any contact lists, lead data, customer data, scripts, prompts, and instructions you provide (and any communications sent through the Services on your behalf) comply with all applicable laws and codes, including (as applicable) the UK GDPR, Data Protection Act 2018, PECR, and advertising/marketing rules. You are responsible for ensuring you have the required consents or lawful bases to contact individuals.

4.3 Approvals and Oversight. You are responsible for approving key messaging, routing rules, booking rules, and brand tone where requested, and for monitoring performance and outputs (including AI responses) to ensure suitability for your business.

4.4 Prohibited Misuse. You must not (and must not permit any third party to):

●     use the Services to send spam or unlawful marketing;

●     use the Services for deceptive, abusive, defamatory, or illegal content;

●     attempt to reverse engineer, copy, or circumvent the Services, security, or access controls;

●     introduce malware, excessive load, or disruptive activity; or

●     use the Services in a manner that infringes intellectual property or privacy rights of others.

5.1 Fees. Fees, setup charges, recurring charges, and any usage-based charges (if applicable) are as set out in the applicable Order.

5.2 Payment Due Dates. Payments are due as specified on the invoice or in the Order. Unless otherwise agreed in writing, invoices are payable upon receipt.

5.3 Late Payments and Suspension. If you fail to pay any amount when due, we may (without limiting other rights) charge interest and reasonable recovery costs as permitted by law and/or suspend or restrict access to the Services until all overdue amounts are paid.

5.4 Pricing Changes. Where pricing is recurring, Voicera may change pricing with at least thirty (30) days’ prior notice, unless the Order states pricing is fixed for a defined term.

5.5 Third-Party Costs. Some implementations may require third-party services (e.g., telephony, messaging providers, CRM, hosting, or AI model access). Unless expressly included in the Order, you are responsible for third-party fees and for complying with third-party terms.

6.1 Voicera IP. Voicera retains all rights, title, and interest in and to the Services, website, underlying technology, software, automations, workflows, prompts, templates, designs, documentation, and materials created or provided by Voicera (including improvements and derivatives) ("Voicera IP").

6.2 Client Data and Client Materials. As between the parties, you retain all rights to your business data, lead/customer data, trademarks, brand assets, and materials you provide to us ("Client Data" and "Client Materials"). You grant Voicera a limited, non-exclusive licence to use Client Data and Client Materials solely to provide, maintain, and improve the Services for you, and as otherwise permitted under our Privacy Policy and applicable law.

6.3 Licence to Use Services. Subject to payment and compliance with these Terms, Voicera grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the term set out in the applicable Order for your internal business purposes.

6.4 Feedback. If you provide suggestions or feedback, you grant Voicera a right to use it without restriction or obligation, provided we do not disclose your confidential information in doing so.

7.1 Each party may receive confidential information from the other. Each party agrees to keep confidential information secure and not disclose it to third parties except as required to perform obligations, with appropriate confidentiality protections, or as required by law.

8.1 Availability. We aim to keep the Services available, but uninterrupted operation is not guaranteed.

8.2 “As Is” and No Warranties. To the maximum extent permitted by law, the website and Services are provided on an “as is” and “as available” basis. We disclaim all warranties and representations, express or implied, including fitness for a particular purpose, non-infringement, and that the Services will be error-free or uninterrupted.

8.3 AI Outputs. You acknowledge that AI systems may generate inaccurate, incomplete, or inappropriate outputs. You are responsible for reviewing outputs and for deciding whether and how to use them in your business.

9.1 Excluded Losses. To the maximum extent permitted by law, Voicera is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, business opportunity, or anticipated savings, whether arising in contract, tort, or otherwise.

9.2 Liability Cap. To the maximum extent permitted by law, Voicera’s total aggregate liability arising out of or in connection with the website or Services will not exceed the fees paid by you to Voicera in the three (3) months preceding the event giving rise to the claim.

9.3 Non-Excludable Liability. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

10.1 Term. These Terms apply from the date you first use the website or Services and continue until terminated in accordance with these Terms and/or the applicable Order.

10.2 Termination Under an Order. Either party may terminate an Order in accordance with its stated notice period and termination provisions.

10.3 Suspension/Termination for Cause. We may suspend or terminate access to the Services immediately if (a) you materially breach these Terms or an Order, (b) your use poses a security, legal, or reputational risk to Voicera or others, or (c) you fail to pay undisputed amounts when due.

10.4 Effect of Termination. Upon termination or expiry, your right to use the Services ends and we may deactivate access. Any outstanding fees become immediately due and payable. Data handling following termination will be governed by the applicable Order and our Privacy Policy, subject to legal requirements.

11.1 Our collection and use of personal data is described in our Privacy Policy below. By using the website or Services, you acknowledge that you have read and understood our Privacy Policy.

12.1 We may update these Terms from time to time. If we make material changes, we will provide reasonable notice by posting the updated Terms on voicerauk.com and updating the “Last Updated” date (and, where appropriate, by additional notice). Your continued use of the website or Services after the effective date of the updated Terms constitutes acceptance.

13.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, it will be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

14.1 These Terms, together with any Order and any documents expressly incorporated by reference (including the Privacy Policy), constitute the entire agreement between you and Voicera regarding the website and Services and supersede all prior or contemporaneous agreements, proposals, and communications on their subject matter.

15.1 For questions, requests, or notices relating to these Terms or the Services, contact us via voicerauk.com.

16.1 These Terms (and any dispute or claim arising out of or in connection with them or the Services) are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.