Effective Date: June 29, 2026   Last Updated: June 29, 2026

Voicera ("we," "our," or "us") is an AI Business Automation company. We are committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, share, and protect information when you (a) visit our website at voicerauk.com (the "Site") and/or (b) use or interact with our services (the "Services").

Our Services may include: Revenue Revival campaigns (re-engaging old leads), the Reputation Accelerator system (automated review collection), 24/7 AI Employees (voice and chat agents handling inquiries, qualifying leads, and booking appointments), and our Referral Engine (automated referral requests and follow-up).

By accessing the Site or using the Services, you agree to the terms of this Privacy Policy.

We may collect the following categories of information from and about you. The information we collect depends on how you use the Site and Services.

●     Identity and Contact Data: Name, email address, phone number, and (where relevant) postal address.

●     Business and Account Data: Business name, business details, role/title, service preferences, and information you provide when you inquire about, onboard to, or manage Services.

●     Customer Lead Data (Provided by Clients): Information regarding your leads and customers (which may include names, phone numbers, email addresses, and appointment-related details) provided to us so we can operate automation workflows such as Revenue Revival campaigns, inbound lead handling, and follow-ups.

●     Communication Data (AI Voice & Chat): Content of communications with us and/or our AI systems, including messages, call recordings (where enabled), call metadata, transcripts, chat logs, booking details, and outcomes from interactions with our 24/7 AI Employees.

●     Review, Reputation, and Referral Data: Information used to support automated review and referral processes, including review request status, referral request status, review links, and related communications used in the Reputation Accelerator and Referral Engine.

●     Usage and Technical Data: IP address, approximate location inferred from IP, browser type, device identifiers, operating system, pages viewed, time spent on pages, referring URLs, and interaction data regarding how you use the Site and Services.

●     Cookies and Similar Technologies Data: Information collected via cookies, pixels, and similar technologies as described in Section 8.

We use information for the purposes described below, and in each case as permitted by and in accordance with the UK GDPR and the Data Protection Act 2018.

●     Provide and Operate the Services: To install, configure, and operate AI business automation systems, including lead re-engagement (Revenue Revival), automated review collection (Reputation Accelerator), AI voice/chat handling, lead qualification, and appointment booking.

●     Respond to Inquiries and Communicate with You: To respond to your requests, provide support, send service-related messages, and communicate about your account or the Services.

●     Process Review and Referral Requests: To send and manage review and referral invitations, reminders, and related follow-ups on your behalf (where applicable).

●     Improve and Develop Our Systems: To monitor performance, troubleshoot, and improve features, workflows, and user experience, including improving the quality of AI interactions. Where we use interaction data for improvement, we aim to use anonymised and de-identified data where practical.

●     Security and Fraud Prevention: To protect the Site and Services, detect and prevent misuse, and maintain system integrity.

●     Legal Compliance and Enforcement: To comply with legal obligations and enforce our agreements and policies.

Where UK GDPR applies, we process personal data under one or more of the following lawful bases:

●     Contract: Processing necessary to provide the Services or take steps at your request before entering into a contract.

●     Legitimate Interests: Processing necessary for our legitimate interests (e.g., operating and improving our Services, maintaining security, preventing fraud), where those interests are not overridden by your rights.

●     Consent: Where required (e.g., certain cookies or specific marketing communications), we will obtain consent and you may withdraw consent at any time.

●     Legal Obligation: Processing necessary to comply with our legal obligations.

●     Client/Controller vs. Voicera/Processor: In many cases, our clients determine what personal data is processed through the Services and for what purpose (for example, the data of their leads or customers). In these cases, the client is the controller and Voicera acts as a processor (or service provider) processing that personal data on the client’s behalf and in accordance with the client’s instructions.

●     AI Voice and Chat Interactions: Our AI Employees may collect and generate data during voice and chat interactions, including transcripts, call recordings (where enabled), summaries, and booking outcomes.

●     Service Improvement: We may use aggregated, anonymised, or de-identified data to improve our systems, analytics, and automation performance. We do not attempt to re-identify anonymised data except where permitted by law.

We do not sell personal data.

We may share personal information in the following circumstances:

●     Service Providers (Processors/Sub-processors): With vendors and partners who help us deliver the Site and Services (for example, hosting, cloud infrastructure, communications providers, analytics, CRM and automation tooling, and customer support tooling). These providers are authorised to use personal information only as necessary to provide services to us and are subject to appropriate contractual safeguards.

●     Legal Requirements: If required by law or where we believe disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud or security issues, or respond to lawful requests.

●     Business Transfers: If we are involved in a merger, acquisition, financing, reorganisation, sale of company assets, or similar transaction, personal information may be transferred as part of that transaction (subject to standard confidentiality protections).

We are based in the United Kingdom, and we may use service providers that process data outside the UK. Where personal data is transferred outside the UK, we will implement appropriate safeguards as required by UK GDPR (for example, the UK International Data Transfer Agreement and/or other approved transfer mechanisms), where applicable.

We retain personal information only for as long as necessary to achieve the purposes described in this Privacy Policy, including to provide the Services, resolve disputes, enforce our agreements, and comply with legal, accounting, or reporting requirements.

Unless otherwise agreed or required by law:

●     Client-provided lead/customer data and AI interaction logs are typically retained for the duration of the service relationship and a reasonable period thereafter for continuity, auditing, and support.

●     We may retain certain information for longer where necessary to comply with legal obligations or to establish, exercise, or defend legal claims.

If you are in the UK (and in other jurisdictions with similar rights), you may have the right to:

●     Access: Request access to your personal data.

●     Correction: Request correction of inaccurate or incomplete personal data.

●     Deletion (Erasure): Request deletion of your personal data, subject to legal exceptions.

●     Restriction: Request that we restrict processing of your personal data in certain circumstances.

●     Data Portability: Request a copy of certain personal data in a commonly used, machine-readable format and/or have it transferred to another provider where technically feasible.

●     Object: Object to processing based on legitimate interests in certain circumstances.

●     Withdraw Consent: Where we process based on consent, you can withdraw your consent at any time (this does not affect the lawfulness of processing prior to withdrawal).

How to exercise your rights: Contact us using the details in Section 12. We may need to verify your identity before responding. If we process your information on behalf of one of our clients (as controller), we may refer your request to that client or assist the client in responding.

We use industry-standard technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include encryption, access controls, least-privilege permissions, and security monitoring. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to:

●     enable core Site functionality,

●     remember preferences,

●     understand Site usage and improve performance (analytics).

You can manage cookies through your browser settings. Where required by law, we will present cookie choices and obtain consent for non-essential cookies. Disabling cookies may affect Site functionality.

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective/last updated date. Where appropriate, we will provide additional notice on the Site.

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Voicera   Website: voicerauk.com